The Dealer Professional Online Communication Module significantly transforms the way of communication and cooperation within sales networks. With the use of the technology and deep integration, it allows for effective management of the complexities of sales processes and streamlines the flow of information between headquarters and points of sale, or partners worldwide.
Dealer Professional Online Communication Module
- Modules
- Dealer Professional Online Communication Module
The key to effective cooperation between the manufacturer and sales representatives
Who will benefit from the module?
The structure of sales departments varies across different companies. Some of our clients use Dealer Professional program within their headquarters solely for internal offer departments. For these users, the described module will bring significant benefits, although its use is not mandatory. On the other hand, many companies manage a distributed network of sales points or collaborate with sales partners worldwide, where Dealer Professional programs are installed outside the main headquarters.
For this second group of clients, the Dealer Professional Online Communication Module is crucial. It ensures seamless automation of collaboration and data exchange between Stolcad® and Dealer programs, significantly facilitating the management of sales-related business processes. Because of the positive influence of this solution, Stolcad® Professional offers constant contact with the sales network, eliminating the need for less efficient communication methods or physical presence at individual sales points.
Automation of order transmission
The automation of order flow between Dealer and Stolcad® is the key functionality of the module, which significantly shortens the time for transmitting important information, contributes to smoother order fulfilment, and increases overall operational efficiency. Implementing this solution allows for real-time monitoring and management of orders, which not only speeds up operational activities but also allows for immediate response to any necessary adjustments or changes.
Communication between the sales point and the technology department often requires several iterations to adjust projects to the company's technological capabilities. Supported by the described module, this process is streamlined: technologists can easily indicate the necessary changes, and salespeople can quickly update projects according to agreements with clients and their final approval. This improvement shortens the time of project completion and simultaneously increases customer satisfaction with prompt responses to their individual needs.
Individually customized stages
As part of the module implementation to Stolcad® Professional, we offer a free service to configure individual communication stages, which are the steps in which the customer orders go through in the purchase process. This solution ensures that each stage of the sales and production process is precisely defined and tailored to your specific needs. Such an approach allows for full control and predictability of the process from the moment the product is designed by the salesperson in Dealer Professional, to the final delivery of the order to the end destination. The most important aspect is that once the established stages are programmed, the communication between programs will follow a strictly set structure tailored to your specifics. The number of stages, their content, and the colour in which they are displayed in the program are fully configurable.
In the program you can activate or deactivate for selected stages the selected functionalities, such as project editing or pricing. You can also assign selected print out templates to the stages that are active at a given order stage. For example, you can specify at which stage the technical documentation, or order receipt protocol can be printed.
Below please find an example of an individual project for the implementation of stages in the form of a BPMN process diagram. This example project can be implemented in Stolcad® Professional. Together, after analyzing your individual needs, we will determine whether your project will be more complex, or much simpler.
Below please find an example of an individual project for the implementation of stages in the form of a BPMN process diagram. This example project can be implemented in Stolcad® Professional. Together, after analyzing your individual needs, we will determine whether your project will be more complex, or much simpler.
Automation of transmission of new technology
The continuous updates in production technologies are crucial for manufacturers of windows, doors and roller shutters in order to keep up with the dynamically changing market. The implementation of the module ensures automatic transmission of new technological data to salespeople, which is essential for maintaining competitiveness. With the aid of this module, the companies can quickly adapt their products to current trends and requirements, increasing their market attractiveness and maintaining a high standard of customer service.
Depending on the company's policy and the developed structure of stages, you can flexibly introduce technological changes. For example, you can accept orders from Dealer Professional based on the older version of the technology for up to two weeks, and then require salespeople to update the technological data. Alternatively, you can force the use of the latest technology immediately after its update is launched, ensuring all orders are processed according to the latest standards set by your product development department.
Automation of transmission of new pricing conditions
Stolcad® Professional offers advanced tools for managing pricing conditions, enabling precise adjustment of product prices to the specific needs of each salesperson and the geographical locations of sales points. Facilitated by this tool, the manufacturer can flexibly determine whether specific regions or selected recipients will be subject to a special pricing policy, which increases competitiveness.
The module automates the transmission of individual permissions regarding pricing conditions for salespeople using Dealer Professional. This increases work efficiency and allows for faster responses to changing market situations. The ability to adjust prices based on geographical location allows for offer optimization depending on differences in purchasing power and local consumer preferences.
Automation of transmission of new versions of Dealer Program
We regularly develop Dealer Professional program, as well as our other programs. Updates are crucial to ensure compatibility, maintain data security and operational efficiency, as well as guarantee the latest system functionalities.
The Dealer Professional Online Communication Module automates the software update process for salespeople, ensuring that everyone operates on the latest software, and the process of implementing new versions is carried out smoothly and at a convenient time for all.
The summary of the key benefits of the module
- The key tool for companies operating in multiple locations: An indispensable support for companies engaged in sales activities in various places, depending on efficient and error-free communication between departments.
- Standardization of information exchange: We help to develop and to configure stages in the program that customer orders go through in the process of purchase in your specific work context, reducing overall operational costs.
- Improved quality of service: Enabling smooth communication within the distribution network directly impacts on improvement of service quality, which is crucial for maintaining market competitiveness.
- Strengthening loyalty of sales partners: Automatic handling with modern IT tools strengthens the bond between the manufacturer and the partner, potentially leading to longer cooperation.
- Automation of the exchange of information related to orders between Stolcad® and Dealer programs speeds up their fulfilment and ensures their accuracy, directly impacting customer satisfaction.
- Automation of updating technological data in points of sale allows for quickly adapting the sold products to current trends in the technology of production of windows, doors or roller shutters.
- Automation of updating individual pricing conditions for specific salespeople improves effective response to market changes, enabling the application of different prices and sales conditions depending on the region.
- Automation of transmission and installation of new versions of Dealer Professional programs improves data security and operational efficiency in cooperation with partners.
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If the above information has aroused your interest, or you have questions regarding this module, please contact our team. Filling in the form below will help us better understand your needs, allowing optimal module customization and maximizing the benefits of its use.
Fill in the form or call: +48 56 642 66 33
